LLC Liçoes Aprendidas

Product Group: TPT Incident Ref.: TPT-M11ITA2-1404-002

Site: Itatiba 1 LLC Ref.: 1

APU/Line: Aluminio Mecanico LLC Type: Ocorrencia

Tech. Product Line: Radiator Category: C2

Author: Roberto Moraes Responsability: Supplier Supplier name: Brose Diadema

INCIDENT

What was the problem? (5W+2H)

What happened? DEFLECTOR WITHOUT RESISTOR

Why is it a problem? THE KIT DOES NOT WORK

When detected? 15/04/2014 / APRIL 15, 2014

Who detected? OPERADOR NILSON SOUZA / OPERATOR NILSON SOUZA

Where detected? LINHA DE MONTAGEM DE MÓDULOS VOLKS / ASSEMBLY LINE MODULES VOLKS

How were the NC parts detected? VISUALMENTE, AO REALIZAR A MONTAGEM DO CONJUNTO, O OPERADOR NOTOU QUE A PEÇA ESTAVA SEM O RESISTOR / VISUALLY, TO PERFORM THE ASSEMBLY OF THE KIT, THE OPERATOR NOTICED THAT THE PART WAS WITHOUT RESISTOR

How many NC parts reported by Customer? 1

How many NC parts sent to Customer? 1

What is the symptom? What is the root cause?

. .

BAD Part GOOD Part

WHAT WE LEARNED

BEFORE AFTER

Sensor com livre acesso a regulagem e posicionado acima da base do dispositivo / Sensor with free access to adjustment and positioned above the base of the device. Limitador de altura não permitindo que sensor ultrapasse a base do dispositivo / Height limiter allowing not exceed sensor the base of the device

CONTROL FACTOR METHOD

Posicionamento do sensor What Posição do sensor / Position sensor

CRITERIA How Check list de inicio de produção / Check list to start production

What is conform? Sensor não ultrapassar a base do dispositivo e verificação em check list de inicio de produção./ Sensor not exceed the base of the device and check a check list of early production Who Operador/ Operator

What is non-conform? Sensor acima da base do dispositivo e não verificado em chek list de verificação. / Sensor above the base of the device and unverified check list Check Where Teste final / final test

When Todo inicio de produção e Setup/ All early production and Setup

STANDARD

Highest level of standard FMEA Type

Supplier Documentation Process

Description of Standard(s) Reference/Indice of Standard(s) RPN Before RPN After

Check